Customer Experience Lead - Flexible Schedule

Five Below, Inc.; South Boston (VA); On-site; USD 18,184 - 25,898; Full time

Job summary

Five Below, Inc. in South Boston, VA is seeking a Customer Experience Manager to lead the team in delivering a WOW shopping experience. You will train crew on the BEST customer service, supervise front-end operations, and partner with the store manager to recruit, coach, and develop staff.

The role requires a high school diploma (college experience preferred) and at least 2 years of management. You must multi-task, communicate clearly, and stay calm under pressure in a fast-paced retail

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.

Responsibilities

• Ensure crew wow customers with a fast, friendly checkout experience.
• Lead store to achieve and maintain customer service score goals.
• Oversee front-end operations and merchandising to meet brand standards.
• Manage opening and closing procedures, cleanliness, and stockroom readiness.
• Recruit, train, coach, and supervise all crew members in collaboration with the Store Manager.

Skills

Verbal communication

Leadership

Multi-tasking

Creative thinking

Education

High School diploma or equivalent

College experience preferred

Job description

Five Below, Inc. in South Boston, VA is seeking a Customer Experience Manager to lead the team in delivering a WOW shopping experience. You will train crew on the BEST customer service, supervise front-end operations, and partner with the store manager to recruit, coach, and develop staff.

The role requires a high school diploma (college experience preferred) and at least 2 years of management. You must multi-task, communicate clearly, and stay calm under pressure in a fast-paced retail