Customer Experience Lead: Flexible Hours & Growth

Burlington Stores, Inc.; Erie (Erie County); On-site; USD 17,000 - 19,000; Part time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off after 1 year

Job summary

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead to drive a positive shopping environment and support a fast-paced front-end team in our Erie store.

You will lead front-end operations, coach associates, and ensure accurate transactions while upholding Burlington’s customer-first values. This hands-on leadership role emphasizes teamwork, adaptability, and operational excellence.

Qualifications

• 1+ years of retail experience preferred (off-price, big box, or specialty retail environments are a plus).
• Ability to lead, coach, and motivate associates in a fast-paced environment.
• Strong communication and problem-solving skills.
• Flexibility to work a schedule that includes nights, weekends, and holidays.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges).
• Help resolve customer concerns and elevate issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize disruptions.
• Partner with store leadership to address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.
• Reinforce company policies, safety standards, and operational procedures.

Skills

Customer service

Leadership

Communication

Problem-solving

Organization

Teamwork

Detail-oriented

Flexibility

Job description

Burlington Stores, Inc. is seeking a Full-Time Customer Experience Lead to drive a positive shopping environment and support a fast-paced front-end team in our Erie store.

You will lead front-end operations, coach associates, and ensure accurate transactions while upholding Burlington’s customer-first values. This hands-on leadership role emphasizes teamwork, adaptability, and operational excellence.