Customer Experience Lead - Flexible Hours & Associate Discount

Hunter Super Techs - TurnPoint; Wheaton (IL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical coverage

401(k) plan

Paid time off after 1 year

Paid holidays

Paid sick time

Job summary

Burlington Stores is seeking a Full-Time Customer Experience Lead to deliver a positive shopping experience and lead front-end operations. You will support associates during shifts, ensure efficient checkout and line management, and uphold merchandising standards.

The role emphasizes strong customer service, leadership, and communication, with flexibility for nights, weekends, and holidays. Base pay is competitive with benefits offered for full-time employees.

Qualifications

• Strong customer service mindset and ability to coach others.
• Experience leading teams in fast-paced retail environments is a plus.
• Excellent communication and problem-solving skills.

Responsibilities

• Lead by example to deliver exceptional customer service across the store.
• Coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during shifts, adjust priorities to meet business needs.
• Resolve customer concerns and escalate issues when needed.
• Ensure merchandising and stock areas stay organized and clean.
• Assist with opening/closing duties and proper front-end coverage.

Skills

Customer service

Leadership

Communication

Problem solving

Organizational skills

Job description

Burlington Stores is seeking a Full-Time Customer Experience Lead to deliver a positive shopping experience and lead front-end operations. You will support associates during shifts, ensure efficient checkout and line management, and uphold merchandising standards.

The role emphasizes strong customer service, leadership, and communication, with flexibility for nights, weekends, and holidays. Base pay is competitive with benefits offered for full-time employees.