Customer Experience Lead - Dynamic Retail Ops

Five Below; Granite City (IL); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Health coverage

Wellness programs

Job summary

Five Below is hiring for an hourly store leadership role at our Granite City, IL location. You will support the store manager, open/close procedures, and ensure a fast, friendly checkout experience for every guest.

Responsibilities include leading front-end operations, training crew, achieving customer service scores, merchandising, and maintaining a clean, inviting store. Previous management experience is preferred.

Qualifications

• Strong communication and interpersonal skills.
• Experience in retail or store management preferred.
• Ability to lead a team to meet service goals.

Responsibilities

• Wow customers with friendly, fast checkout and personal contact.
• Lead assigned store to meet customer service goals.
• Open and close procedures; maintain store cleanliness and stock.
• Recruit, train, coach, and supervise crew members.
• Ensure front-end merchandising meets brand standards.

Skills

Verbal and written communication

Multi-tasking

Creative thinking

Composure under pressure

People leadership

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is hiring for an hourly store leadership role at our Granite City, IL location. You will support the store manager, open/close procedures, and ensure a fast, friendly checkout experience for every guest.

Responsibilities include leading front-end operations, training crew, achieving customer service scores, merchandising, and maintaining a clean, inviting store. Previous management experience is preferred.