Customer Experience Leader - Front-End & Team Coaching

Five Below; Oklahoma; On-site; USD 25,000 - 30,000; Part time

Job summary

Five Below is seeking a part-time supervisor to lead store operations and elevate the customer experience. You will coach crew, manage front-end activities, and help ensure store standards are met during shifts.

Ideal candidates have at least 2 years of management experience, strong communication skills, and the ability to multi-task in a fast-paced retail environment. This role offers hourly pay and opportunities to grow with the team.

Qualifications

• Minimum 2 years of management experience.
• Excellent verbal and written communication skills.
• College experience preferred.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers. Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Responsible for leading their assigned store to achieve and maintain customer service score goals provided by the District Manager.
• Responsible for leading front end operations, ensuring front end merchandising (candy, soda, snacks) are set and meet or exceed brand standards.
• Responsible for opening and closing procedures, maintaining the store cleanliness, recovery, and keeping their store ready for customers at all times.
• Responsible for performing store manager duties in their absence.
• Partners with the store manager to recruit, train, coach, develop and supervise all crew members.
• Reviews all corporate communications and reacts accordingly.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.
• This job description is not all-inclusive. Additional responsibilities will be determined by the Store Manager, as dictated by store needs.

Skills

Management experience

Communication skills

Multi-tasking

Team leadership

Education

High School Diploma or equivalent

Job description

Five Below is seeking a part-time supervisor to lead store operations and elevate the customer experience. You will coach crew, manage front-end activities, and help ensure store standards are met during shifts.

Ideal candidates have at least 2 years of management experience, strong communication skills, and the ability to multi-task in a fast-paced retail environment. This role offers hourly pay and opportunities to grow with the team.