Customer Experience Lead

Placement of Love Housing; United States; Remote; USD 32,000 - 52,000; Full time

Job summary

Placement of Love Housing is seeking a customer service representative to manage customer queries and complaints, process orders, and escalate issues across multiple channels. You should stay calm when customers are frustrated and be comfortable using computers.

In this role you will maintain a professional attitude, respond to inquiries promptly, keep accurate records, and support a team of junior representatives to ensure customer satisfaction.

Qualifications

• High school diploma, GED, or equivalent.
• Ability to stay calm when customers are stressed.
• Comfortable using computers.
• Experience in customer support.

Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Skills

Calm under pressure

Prompt responses

Multi-channel communication

Professional customer support

Record keeping

Team leadership

Education

High school diploma, GED, or equivalent

Job description

Placement of Love Housing is seeking a customer service representative to manage customer queries and complaints, process orders, and escalate issues across multiple channels. You should stay calm when customers are frustrated and be comfortable using computers.

In this role you will maintain a professional attitude, respond to inquiries promptly, keep accurate records, and support a team of junior representatives to ensure customer satisfaction.