Customer Representative

KILCREASE HOLDINGS; Town of Texas (WI); On-site; USD 21,000 - 30,000; Full time

Job summary

Kilcrease Holdings in Wisconsin seeks a Customer Representative to provide timely support, handle inquiries, process orders, and document feedback. You will work with a medium-sized team to maintain high service standards.

Reporting to the Customer Service Manager, this role emphasizes resolving issues, managing complaints with tact, and contributing to continuous service improvement through effective communication.

Qualifications

• 3+ years of experience in customer service.
• High school diploma or equivalent.

Responsibilities

• Provide customer support and handle inquiries promptly.
• Resolve issues efficiently to ensure customer satisfaction.
• Process orders accurately and manage related data entry.
• Collect and document customer feedback.
• Manage complaints with professionalism and tact.
• Communicate effectively with customers and team members.
• Collaborate with a medium team (4-10 members) to achieve service goals.

Skills

Customer service

Order processing

Complaint handling

Data entry

Communication

Team collaboration

Education

High school diploma

Tools

CRM software

Job description

Job Description

The Customer Representative plays a crucial role in ensuring a positive customer experience by providing timely support and resolving inquiries effectively. This role involves handling customer orders, managing complaints, and collaborating with a medium-sized team to maintain high service standards. Reporting to the Customer Service Manager, the representative contributes to building strong customer relationships and continuous service improvement.

Responsibilities

• Provide customer support and handle inquiries promptly
• Resolve issues efficiently to ensure customer satisfaction
• Process orders accurately and manage related data entry
• Collect and document customer feedback
• Manage complaints with professionalism and tact
• Communicate effectively with customers and team members
• Collaborate with a medium team (4-10 members) to achieve service goals

Preferred Qualifications

• 3+ years of experience in customer service
• High school diploma or equivalent