Entry Level Customer Service Representative

APEX Homes; Houston (TX); On-site; USD 35,000 - 45,000; Full time

Job summary

A customer service provider is hiring for the Entry Level Customer Service Representative role in Houston, Texas. The role involves managing customer inquiries and complaints, processing orders, and providing professional support across communication channels. Candidates should possess a high school diploma and experience in customer service. Strong communication, empathy, and problem-solving skills are essential. This is an opportunity for individuals looking to start their careers in customer service.

Qualifications

• Must have a high school diploma or equivalent.
• Ability to remain calm when customers are stressed or upset.
• Comfortable using computers and technology.

Responsibilities

• Maintain a positive and professional attitude toward customers.
• Respond promptly to customer inquiries across various channels.
• Acknowledge and resolve customer complaints effectively.
• Process customer orders, forms, and requests.
• Keep records of customer interactions and transactions.
• Provide feedback on customer service efficiency.

Skills

Effective communication

Empathy

Problem-solving

Computer proficiency

Education

High school diploma or equivalent

Job description

Entry Level Customer Service Representative

About the job Entry Level Customer Service Representative

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.