Customer Service Representative

Pierre Strand; Indianapolis (IN); On-site; USD 30,000 - 40,000; Full time

Job summary

A customer service firm in Indianapolis is seeking a dedicated Customer Service Representative. In this role, you will manage customer queries, process orders, and handle complaints across various channels. The ideal candidate will maintain a positive attitude, respond promptly to inquiries, and ensure customer satisfaction. This position requires a high school diploma and experience in customer support, along with strong computer skills.

Qualifications

• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Responsibilities

• Maintain a positive and professional attitude toward customers.
• Respond promptly to customer inquiries.
• Resolve customer complaints effectively.

Skills

Empathy

Computer proficiency

Problem-solving

Education

High school diploma or equivalent

Job description

About the job Customer Service Representative

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, and modifications, and elevate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.