Customer Service Representative

Hire Score LLC; Scottsdale (AZ); On-site; USD 35,000 - 50,000; Full time

Job summary

Hire Score LLC is seeking a Customer Service Representative to join our dynamic team in Scottsdale, Arizona. In this role, you will be the voice and face of our client, ensuring that every customer feels heard and valued while resolving complex issues.

The ideal candidate will have at least 1 year of customer service experience, exceptional communication skills, and the ability to build genuine relationships with customers. This role promises a collaborative environment focused on service excellence.

Qualifications

• 1+ years of customer service experience.
• Experience with CRM and support platforms.
• Ability to resolve challenging situations with calmness.

Responsibilities

• Deliver outstanding support through various communication channels.
• Understand and anticipate customer needs effectively.
• Build genuine relationships with customers.

Skills

Customer service experience

Empathy

Problem-solving

Communication skills

Organizational abilities

Tools

Zendesk

Job description

Join a growing environmental services firm with offices across the U.S., known for hands-on leadership and supportive teams. As a Customer Service Representative, you’ll serve as the voice and face of our client—building trust, resolving complex issues, and ensuring every customer feels heard and valued.

This role is ideal for someone who genuinely enjoys helping others, brings empathy and professionalism to every interaction, and values being part of a collaborative, service-driven team. The ideal candidate has a strong foundation in customer service, excels at problem-solving and conflict resolution, and is motivated to make a meaningful impact every day.

Responsibilities

• Deliver outstanding support through phone, email, and other channels—responding promptly, accurately, and with a positive attitude.
• Understand and anticipate customer needs, providing thoughtful, effective solutions that ensure satisfaction and loyalty.
• Handle escalated or complex issues with professionalism, empathy, and a focus on long-term resolution.
• Build genuine relationships by engaging customers in open, helpful, and solution-oriented communication.
• Process orders and maintain accurate records of customer interactions using CRM and ticketing systems.
• Think creatively to develop innovative solutions and process improvements that elevate the customer experience.
• Collaborate across departments to ensure smooth order fulfillment, issue resolution, and service consistency.
• Proactively identify trends and recommend strategies to enhance retention and overall customer satisfaction.
• Follow best practices and communication standards that reflect company values and service excellence.

Qualifications

• 1+ years of customer service experience.
• CRM and support platforms experience (i.e., Zendesk or other similar ticketing system preferred).
• A calm, empathetic demeanor with the ability to de-escalate and resolve challenging situations.
• Exceptional communication skills—clear, professional, and persuasive both verbally and in writing.
• Analytical and problem-solving skills, with attention to detail and sound judgment.
• Excellent organizational abilities, including multitasking and prioritizing under pressure.
• A collaborative spirit, eager to support both customers and teammates