Remote Customer Service Representative

Burjline Builders; Prescott (AZ); On-site; USD 32,000 - 46,000; Full time

Job summary

Burjline Builders is seeking a customer service representative to manage customer queries and complaints across multiple channels. You will process orders, modifications, and requests while maintaining a calm, professional demeanor.

You will keep accurate records of interactions, coordinate with colleagues, and strive to deliver exceptional service that reinforces customer satisfaction and loyalty. Experience with computers and a team mindset will help you succeed, and you may mentor junior

Qualifications

• High school diploma or equivalent.
• Ability to stay calm when customers are stressed.
• Experience with customer support.
• Comfortable using computers.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers at all times.
• Respond promptly to customer inquiries.
• Communicate with customers through various channels.
• Acknowledge and resolve customer complaints.
• Process orders, forms, applications, and requests.
• Keep records of customer interactions, transactions, comments, and complaints.
• Coordinate with colleagues as necessary.
• Provide feedback on the efficiency of the customer service process.
• Manage a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Skills

Empathy

Multichannel communication

Team leadership

Computer literacy

Education

High school diploma

Tools

Computers

Job description

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and elevate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements:

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.