Customer Experience & Support Specialist

100KCrossing; United States; On-site; USD 35,000 - 50,000; Full time

Job summary

100KCrossing is seeking a Customer Service Representative to handle customer queries and complaints. You will manage orders and escalated issues across various channels while ensuring customer satisfaction.

The ideal candidate should have a high school diploma, stay calm under pressure, and be comfortable using computers. Join our team to deliver exceptional customer support and maintain positive interactions.

Qualifications

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers.
• Respond promptly to customer inquiries.
• Acknowledge and resolve customer complaints.
• Process orders and requests.
• Keep records of customer interactions.
• Provide professional customer support.

Skills

Empathy

Communication

Calmness under pressure

Computer proficiency

Education

High school diploma or equivalent

Job description

100KCrossing is seeking a Customer Service Representative to handle customer queries and complaints. You will manage orders and escalated issues across various channels while ensuring customer satisfaction.

The ideal candidate should have a high school diploma, stay calm under pressure, and be comfortable using computers. Join our team to deliver exceptional customer support and maintain positive interactions.