Customer Service Representative

100KCrossing; United States; On-site; USD 35,000 - 50,000; Full time

Job summary

100KCrossing is seeking a Customer Service Representative to handle customer queries and complaints. You will manage orders and escalated issues across various channels while ensuring customer satisfaction.

The ideal candidate should have a high school diploma, stay calm under pressure, and be comfortable using computers. Join our team to deliver exceptional customer support and maintain positive interactions.

Qualifications

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers.
• Respond promptly to customer inquiries.
• Acknowledge and resolve customer complaints.
• Process orders and requests.
• Keep records of customer interactions.
• Provide professional customer support.

Skills

Empathy

Communication

Calmness under pressure

Computer proficiency

Education

High school diploma or equivalent

Job description

We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and to escalated complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Customer Service Representative Responsibilities

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.

Customer Service Representative Requirements

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.