Multichannel Customer Support Lead

Burjline Builders

Prescott (AZ)

On-site

USD 32,000 - 46,000

Full time

14 days+

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Job summary

Burjline Builders is seeking a customer service representative to manage customer queries and complaints across multiple channels. You will process orders, modifications, and requests while maintaining a calm, professional demeanor.

You will keep accurate records of interactions, coordinate with colleagues, and strive to deliver exceptional service that reinforces customer satisfaction and loyalty. Experience with computers and a team mindset will help you succeed, and you may mentor junior

Qualifications

High school diploma or equivalent.
Ability to stay calm when customers are stressed.
Experience with customer support.
Comfortable using computers.

Responsibilities

Maintain a positive, empathetic, and professional attitude toward customers at all times.
Respond promptly to customer inquiries.
Communicate with customers through various channels.
Acknowledge and resolve customer complaints.
Process orders, forms, applications, and requests.
Keep records of customer interactions, transactions, comments, and complaints.
Coordinate with colleagues as necessary.
Provide feedback on the efficiency of the customer service process.
Manage a team of junior customer service representatives.
Ensure customer satisfaction and provide professional customer support.