CUSTOMER SERVICE REPRESENTATIVE

GI Partners; Alta (UT); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading service provider in the United States is hiring a Customer Service Representative to manage customer inquiries and complaints. The role involves processing orders and providing support across various communication channels. Candidates should have a high school diploma, demonstrate excellent communication skills, and be comfortable using computers. This position offers an opportunity to thrive in a supportive team environment, emphasizing empathy and professionalism towards customers.

Qualifications

• Ability to stay calm when customers are stressed or upset.
• Experience working with customer support.

Responsibilities

• Maintaining a positive and professional attitude toward customers.
• Responding promptly to customer inquiries.
• Acknowledging and resolving customer complaints.
• Processing orders and keeping records of customer interactions.

Skills

Communication skills

Empathy

Problem-solving

Computer literacy

Education

High school diploma or equivalent

Job description

About the job CUSTOMER SERVICE REPRESENTATIVE

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Responsibilities:

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.

Requirements:

• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.