Client Services Host

Floyd's 99 Barbershop; Woburn (MA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Employee assistance program

Growth opportunities

Health benefits

Relaxed environment

Nationwide locations

Job summary

Floyd's 99 Barbershop in Woburn, MA is hiring a full-time Client Services Host to keep days running smoothly. You’ll answer calls, schedule treatments, upsell services, provide price estimates, and welcome clients with a friendly, professional attitude.

Weekend and evening shifts are required. Join a fast-paced team at a national barber shop brand offering competitive pay, full benefits for eligible employees, growth opportunities, and a fun, supportive environment.

Qualifications

• 2+ years of customer service experience in retail, hospitality, or beauty.
• Ability to work in a fast-paced environment.
• Excellent phone and in-person communication skills.
• Commitment to helping others and teamwork.
• Strong organizational skills and time management.

Responsibilities

• Answer phone calls and respond to client questions.
• Schedule beauty treatments and manage appointments.
• Upsell services or products when possible.
• Provide cost estimates and wait times for services.
• Assist with general cleaning to keep the shop presentable.

Skills

Customer service

Phone communication

Team collaboration

Time management

Confidentiality

Job description

If you're a cheerful, outgoing person who loves helping others and supporting a great team, you could be the next full-time Client Services Host at Floyd's 99 Barbershop! Our Woburn, MA barbershop is looking for someone to keep workdays smooth and seamless.

GREAT PAY

We offer a competitive wage of $16.00/hour.

EXCELLENT BENEFITS

• Employee assistance program offering discounted or free counseling, financial planning, child and elderly care assistance, legal assistance, and more
• Ongoing opportunity for growth
• Health benefits for full-time employees, including medical, dental, and vision
• Fun and relaxed environment where you can truly be yourself
• Nationwide locations, making it easy to relocate while continuing your professional journey

At Floyd's, we're more than a barbershop-we're a national leader in modern grooming, known for our expert services, strong culture, and top-tier talent. We'd love to have you if you're interested;

YOUR NEW ROLE AS OUR CLIENT SERVICES HOST

To appropriately meet our clients' needs, you need to be able to work weekends and evenings.

You keep our shop running smoothly and ensure we efficiently serve our customers. With an upbeat and professional attitude, you answer phone calls, schedule beauty treatments, and respond to questions. You promote our extensive range of services and upsell treatments or products when possible. As clients inquire about services, you provide cost estimates and wait times before scheduling an appointment. You also help with general cleaning to keep our retail space looking great.

REQUIREMENTS

• 2+ years of customer service experience in the retail, hospitality, or beauty industries
• Experience working in a fast-paced environment
• Fantastic collaboration skills with an ability to communicate over the phone and in person
• Commitment to helping others and working with a team
• Organizational skills, attention to detail, and time management abilities
• Ability to maintain confidentiality
• Ability to work a flexible schedule, including nights and weekends

WHAT SETS US APART

Looking for a killer spot to bring your talent to life? Welcome to Floyd's 99 Barbershop in Woburn, where great hair meets great vibes! Located at 300 Mishawum Rd., we're right in the mix of everything-steps from delicious eats, prime shopping at Woburn Village, and easy access to I-95 for a seamless commute. Whether you're grabbing a post-shift bite at Shake Shack or unwinding with some retail therapy at TJ Maxx, this location has everything you need to keep your work-life balance on point. At Floyd's, we're all about expert cuts, bold style, and a fun, energetic atmosphere where your skills can shine. Join us, and let's make Woburn the freshest spot in town-one cut at a time!

Become a critical part of our cosmetology shop and retail operations. We're excited to meet our new Customer Service Rep - Scheduler.