Customer Experience Guide for Car Buyers

CarMax; Salem (OR); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Training and development opportunities

Diverse and inclusive workplace

Job summary

CarMax Business Services is seeking a Customer Specialist in Salem, Oregon, to provide exceptional support throughout the customer journey. Responsibilities include guiding customers during vehicle sales and appraisals, conducting assessments, and performing administrative tasks. The ideal candidate should have strong communication skills, with a high school diploma preferred and basic knowledge of Microsoft Office suite. Join our team and help deliver transparent, high-integrity experiences, contributing to our status as the largest used car retailer in the nation.

Qualifications

• Exceptional communication skills required.
• Confidence in product knowledge and self is essential.
• Ability to build and maintain strong relationships with customers.

Responsibilities

• Provide exceptional customer service from sale to financing.
• Conduct vehicle condition assessments for appraisals.
• Perform various administrative duties accurately.

Skills

Exceptional communication skills

Confidence in self and product

Relationship building

Attention to detail

Ability to multitask

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite (Word, Excel, PowerPoint)

Job description

CarMax Business Services is seeking a Customer Specialist in Salem, Oregon, to provide exceptional support throughout the customer journey. Responsibilities include guiding customers during vehicle sales and appraisals, conducting assessments, and performing administrative tasks. The ideal candidate should have strong communication skills, with a high school diploma preferred and basic knowledge of Microsoft Office suite. Join our team and help deliver transparent, high-integrity experiences, contributing to our status as the largest used car retailer in the nation.