Customer Experience Guide

CarMax Business Services; North Carolina; On-site; USD 28,378 - 59,512; Full time

Benefits offered by this job

Paid sick leave

Paid vacation time

Paid holidays

Job summary

CarMax Business Services is looking for a Customer Specialist in North Carolina to enhance the customer experience during vehicle sales and appraisals. The role demands exceptional communication skills, the ability to build relationships, and multitasking in a high-energy retail environment. Duties include guiding customers, conducting inspections, and handling administrative tasks. A High School Diploma and retail or service experience is preferred. This position offers hourly pay ranging from $20.60 to $43.20, along with paid sick leave and vacation benefits.

Qualifications

• Demonstrated ability in customer service and sales.
• Valid Driver’s License required.
• Ability to lift objects weighing up to 25 lbs.

Responsibilities

• Provide exceptional customer service throughout the entire customer journey.
• Conduct vehicle condition assessments and support appraisals.
• Perform various administrative duties related to sales transactions.

Skills

Exceptional communication skills

Relationship building

Team behaviors (integrity, respect)

Attention to detail

Ability to multitask in a fast-paced environment

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite (Word, Excel, PowerPoint)

Job description

CarMax Business Services is looking for a Customer Specialist in North Carolina to enhance the customer experience during vehicle sales and appraisals. The role demands exceptional communication skills, the ability to build relationships, and multitasking in a high-energy retail environment. Duties include guiding customers, conducting inspections, and handling administrative tasks. A High School Diploma and retail or service experience is preferred. This position offers hourly pay ranging from $20.60 to $43.20, along with paid sick leave and vacation benefits.