Customer Experience & Administrative Specialist

CarMax Business Services; Winston-Salem (NC); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Training and development programs

Diversity and inclusion initiatives

Career growth opportunities

Job summary

CarMax Business Services in Winston-Salem, NC, is seeking a dedicated Customer Service Associate to enhance the customer experience by guiding them through the sales process and handling administrative tasks. Ideal candidates will thrive in a high-energy office, possess strong communication skills, and have a customer-focused attitude. Join a recognized leader in the auto industry and contribute to our mission of delivering iconic customer experiences while growing your career.

Qualifications

• Experience in customer service and ability to thrive in a fast-paced office environment.
• Strong focus on customer satisfaction and effective communication skills.
• Basic knowledge in word processing and spreadsheets.

Responsibilities

• Complete administrative tasks to support all store departments.
• Provide customer service by greeting customers and guiding them through paperwork.
• Maintain coverage at the information desk and answer a multi-line phone system.

Skills

Customer service experience

Good listening skills

Strong written and verbal communication skills

Basic computer skills

Job description

CarMax Business Services in Winston-Salem, NC, is seeking a dedicated Customer Service Associate to enhance the customer experience by guiding them through the sales process and handling administrative tasks. Ideal candidates will thrive in a high-energy office, possess strong communication skills, and have a customer-focused attitude. Join a recognized leader in the auto industry and contribute to our mission of delivering iconic customer experiences while growing your career.