Customer Experience & Frontline Training Lead

The TJX Companies, Inc.; Huber Heights (OH); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Health insurance

Paid holidays

Job summary

The TJX Companies, Inc. HomeGoods in Huber Heights, OH is seeking a frontline associate to ensure a highly-satisfied customer experience and to drive loyalty. You will assist customers, process transactions, and support a safe, organized store floor.

This role requires teamwork, excellent interpersonal skills, and the ability to work flexible evenings and weekends. Training and mentorship are provided to help you grow within a Fortune 100 company.

Qualifications

• High School graduate or equivalent preferred.
• Excellent interpersonal and customer service skills.
• Able to train and provide direction to others.

Responsibilities

• Promotes a “Highly Satisfied” customer experience.
• Drives customer loyalty through programs and initiatives.
• Addresses customer concerns and issues promptly.
• Trains and mentors Associates on Policies and Procedures.
• Maintains and upholds merchandising standards within the queue-line.

Skills

Customer service

Interpersonal skills

Team player

Cash handling

Education

High School diploma or equivalent

Tools

POS system

Job description

The TJX Companies, Inc. HomeGoods in Huber Heights, OH is seeking a frontline associate to ensure a highly-satisfied customer experience and to drive loyalty. You will assist customers, process transactions, and support a safe, organized store floor.

This role requires teamwork, excellent interpersonal skills, and the ability to work flexible evenings and weekends. Training and mentorship are provided to help you grow within a Fortune 100 company.