Customer Experience & Frontline Engagement Lead

The TJX Companies, Inc.; Lincoln (NE); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

medical/dental/vision

life insurance

paid holidays/vacation/sick

paid parental leave

Health insurance

Job summary

The TJX Companies, Inc. is hiring at HomeGoods stores in the USA for a frontline leadership role. You will lead associates to deliver a highly-satisfied customer experience, train staff, manage register operations, and ensure adherence to policies.

The position requires flexibility to work evenings and weekends and the ability to lift merchandise as needed. Join a Fortune 100 company known for off-price retail and a collaborative, inclusive work environment.

Qualifications

• High School graduate or equivalent
• Available to work flexible schedule including evenings and weekends
• Able to lift heavy merchandise with/without reasonable accommodations
• Able to train and provide direction to others
• Able to run a register/handle money
• Must be able to handle confidential information with discretion
• Experience as a coordinator or previous retail/supervisory experience preferred

Responsibilities

• Promotes a “Highly-Satisfied” customer experience
• Drives customer loyalty through programs and initiatives
• Trains and mentors all Associates on Policies and Procedures
• Provides recognition and constructive feedback on cashier performance
• Maintains cash controls including change fund
• Assigns registers and coordinates breaks for frontline coverage
• Maintains cleanliness, recovery, and organizational standards on the frontline
• Executes and adheres to Company directives
• Maintains and upholds merchandising standards within the queue-line

Skills

Customer service

Teamwork

Cash handling

Interpersonal skills

Training others

Retail supervisory exp

Flexible schedule

High school diploma

Discretion

Physical ability

Education

High School diploma or equivalent

Job description

The TJX Companies, Inc. is hiring at HomeGoods stores in the USA for a frontline leadership role. You will lead associates to deliver a highly-satisfied customer experience, train staff, manage register operations, and ensure adherence to policies.

The position requires flexibility to work evenings and weekends and the ability to lift merchandise as needed. Join a Fortune 100 company known for off-price retail and a collaborative, inclusive work environment.