Customer Experience & Frontline Training Lead

The TJX Companies, Inc.; Hagerstown (MD); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Health/dental/vision benefits

Employee discounts at family of stores

Job summary

HomeGoods at The TJX Companies, Inc. in Hagerstown, MD seeks a frontline supervisor to drive a highly-satisfied customer experience and mentor Associates.

You will lead cashier operations, help implement company initiatives, and maintain cash controls while ensuring readiness across front-line areas. The role requires strong interpersonal skills, a commitment to exceptional service, and flexibility to work evenings and weekends.

Qualifications

• High School graduate or equivalent degree preferred.
• Available to work flexible schedule including evenings and weekends.
• Able to work as a team member and train others.
• Excellent interpersonal and exceptional customer service skills.
• Able to lift heavy merchandise and handle money on a register.

Responsibilities

• Promotes a Highly Satisfied customer experience.
• Drives customer loyalty through programs and initiatives.
• Trains and mentors Associates on policies and procedures.
• Maintains cash controls and assigns registers for coverage.
• Ensures compliance with labor, safety, and merchandising standards.
• Supports management with operations, ticketing, and housekeeping.

Skills

Interpersonal skills

Customer service

Teamwork

Training others

Cash handling

Flexible schedule

Lifting items

Education

High school diploma

Job description

HomeGoods at The TJX Companies, Inc. in Hagerstown, MD seeks a frontline supervisor to drive a highly-satisfied customer experience and mentor Associates.

You will lead cashier operations, help implement company initiatives, and maintain cash controls while ensuring readiness across front-line areas. The role requires strong interpersonal skills, a commitment to exceptional service, and flexibility to work evenings and weekends.