Front End Experience Lead

The TJX Companies, Inc.; Raleigh (NC); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Healthcare benefits

Paid holidays/vacation/sick

Job summary

HomeGoods at The TJX Companies, Inc. is seeking a frontline team member in Raleigh to promote a highly satisfied customer experience. You will train Associates, manage register transactions, and help drive loyalty while upholding company policies and safety standards.

The role requires excellent interpersonal and customer service skills, flexibility to work evenings/weekends, and the ability to lift heavy merchandise. Join a Fortune 100 leader in off-price retail with opportunities for growth.

Qualifications

• High School graduate or equivalent degree preferred
• Available to work flexible schedule including evenings and weekends
• Able to work as a team member
• Excellent interpersonal skills
• Exceptional customer service skills
• Able to lift heavy merchandise with/without reasonable accommodations
• Able to run a register/handle money
• Must be able to handle confidential information with discretion
• Experience as a coordinator or previous retail/supervisory experience preferred

Responsibilities

• Promotes a "Highly Satisfied" customer experience
• Drives customer loyalty through programs and initiatives
• Addresses customer concerns and issues promptly
• Updates Associates on current customer experience feedback, goals, and company initiatives
• Trains and mentors all Associates on Policies and Procedures
• Provides recognition and constructive feedback on cashier performance
• Maintains and monitors cash controls including change fund
• Adheres to all labor laws and meal and break period policies
• Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor
• Audits and approves paperwork
• Maintains cleanliness, recovery, and organizational standards throughout the frontline
• Monitors all frontline equipment, communicating issues to management
• Executes and adheres to Company directives
• Maintains and upholds merchandising standards within the queue-line
• Adheres to all operational, merchandise, and loss prevention policies and procedures
• Ensures proper and timely handling of damages and Mark out of Stock
• Promotes a safe environment, reporting any type of safety hazard in the store
• Other duties as assigned

Skills

Customer service

Interpersonal skills

Teamwork

Mobility/Lifting ability

Cash handling

Education

High School diploma or equivalent

Tools

Cash register

Job description

HomeGoods at The TJX Companies, Inc. is seeking a frontline team member in Raleigh to promote a highly satisfied customer experience. You will train Associates, manage register transactions, and help drive loyalty while upholding company policies and safety standards.

The role requires excellent interpersonal and customer service skills, flexibility to work evenings/weekends, and the ability to lift heavy merchandise. Join a Fortune 100 leader in off-price retail with opportunities for growth.