Customer-Experience Frontline Lead (Flexible Schedule)

National Black MBA Association; Alpharetta, Northern (GA, KY); Hybrid; USD 19,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) matching

Medical/dental/vision insurance

Paid holidays/vacation/sick

Job summary

HomeGoods in Alpharetta, GA seeks a team‑oriented frontline associate to promote a highly‑satisfied customer experience, train associates on frontline execution, and safeguard cash controls. You must be able to work across store areas and support a positive, inclusive environment.

Ideal candidates have a high school diploma or equivalent, are flexible for evenings/weekends, and bring prior retail or supervisory experience. Join our TJX family and grow your career.

Qualifications

• High School diploma or equivalent preferred.
• Flexible schedule including evenings and weekends.
• Ability to work as part of a team with strong customer service skills.
• Able to lift heavy merchandise with/without accommodations.
• Experience as a coordinator or retail supervisory experience preferred.

Responsibilities

• Promotes a Highly Satisfied customer experience.
• Drives customer loyalty through programs and initiatives.
• Addresses customer concerns and issues promptly.
• Trains and mentors Associates on policies and procedures.
• Maintains cash controls including change fund.
• Assigns registers and coordinates breaks for coverage.
• Maintains merchandising standards and front-line cleanliness.

Skills

Interpersonal skills

Customer service

Train and mentor

Register handling

Discretion with confidential info

Flexible schedule

Education

High school diploma or equivalent

Tools

Cash register

Job description

HomeGoods in Alpharetta, GA seeks a team‑oriented frontline associate to promote a highly‑satisfied customer experience, train associates on frontline execution, and safeguard cash controls. You must be able to work across store areas and support a positive, inclusive environment.

Ideal candidates have a high school diploma or equivalent, are flexible for evenings/weekends, and bring prior retail or supervisory experience. Join our TJX family and grow your career.