Frontline Experience Engagement Coordinator

The TJX Companies, Inc.; Conway (NH); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Associate discount

401(k) Plan

Health insurance

Paid holidays

Paid parental leave

Cell phone discounts

Credit union

Referral bonuses

Scholarship program

Job summary

The TJX Companies, Inc. operates HomeGoods stores in North Conway, NH, where this role leads frontline operations to promote a highly satisfied customer experience. You will train Associates on frontline procedures, uphold policies, and support multiple store areas to drive results.

Join a team-focused environment that emphasizes integrity, collaboration, and development. The position offers opportunities to grow within a Fortune 100 company and a leading off-price retailer.

Qualifications

• High School graduate or equivalent degree preferred.
• Available to work flexible schedule including evenings and weekends.
• Able to work as a team member.
• Excellent interpersonal skills.
• Exceptional customer service skills.
• Able to lift heavy merchandise with/without reasonable accommodations.
• Able to train and provide direction to others.
• Able to run a register/handle money.
• Must be able to handle confidential information with discretion.
• Experience as a coordinator or previous retail/supervisory experience preferred.

Responsibilities

• Promotes a "Highly Satisfied" customer experience.
• Drives customer loyalty through programs and initiatives.
• Addresses customer concerns and issues promptly.
• Trains and mentors all Associates on Policies and Procedures.
• Provides recognition and constructive feedback on cashier performance.
• Maintains and monitors cash controls including change fund.
• Assigns registers and coordinates breaks to ensure optimized coverage at frontline and sales floor.
• Maintains merchandising standards within the queue-line.
• Adheres to all labor laws and meal and break period policies.

Skills

Interpersonal skills

Customer service

Teamwork

Cash handling

Training others

Attention to detail

Education

High School graduate or equivalent degree preferred

Job description

The TJX Companies, Inc. operates HomeGoods stores in North Conway, NH, where this role leads frontline operations to promote a highly satisfied customer experience. You will train Associates on frontline procedures, uphold policies, and support multiple store areas to drive results.

Join a team-focused environment that emphasizes integrity, collaboration, and development. The position offers opportunities to grow within a Fortune 100 company and a leading off-price retailer.