Customer Experience & Front-End Operations Leader

Safeway; Woodburn (OR); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Weekly pay

Associate discounts

Health and financial well-being (Med/D

401k and more

Job summary

Albertsons Companies is seeking a Service Operations Manager to lead front-end and service operations, ensuring fast, friendly, and compliant shopping experiences across check stands, SCO, service desk, and checkout processes.

You will coach teams, manage schedules, ensure cash handling compliance, audits, and labor alignment, while delivering customer-focused service and supporting associate development in a dynamic retail environment.

Qualifications

• Customer-focused leadership and coaching abilities
• Strong communication with teams and management
• Ability to plan, prioritize, and execute in a fast-paced store environment

Responsibilities

• Lead front-end and customer service teams to provide fast, friendly, and accurate service
• Coach and develop associates on service standards and loss prevention
• Oversee daily front-end operations including check stands, SCO, service desk, and checkout processes
• Ensure cash handling, security, returns, refunds, and transaction policy compliance
• Monitor labor planning, scheduling, and queue management to align with business needs
• Oversee cash office processes including safe counts, till audits, deposits, and reconciliation
• Ensure front-end readiness for audits and company programs
• Hire, train, coach, schedule, and develop service associates and front-end staff
• Support shrink reduction and fraud prevention; manage restricted item handling
• Complete required reports and maintain strong communication with management teams

Skills

Customer-service focus

Communication

Organization

Multitasking

Job description

Albertsons Companies is seeking a Service Operations Manager to lead front-end and service operations, ensuring fast, friendly, and compliant shopping experiences across check stands, SCO, service desk, and checkout processes.

You will coach teams, manage schedules, ensure cash handling compliance, audits, and labor alignment, while delivering customer-focused service and supporting associate development in a dynamic retail environment.