Client Experience Advocate - Banking & Loyalty

PNC; Jacksonville (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Paid time off

Job summary

PNC in Jacksonville, FL invites applications for a Client Experience Associate within the Retail Banking team. Based at the Julington Creek Branch, you will deliver a personalized customer experience, educate customers on banking options, and identify opportunities to deepen relationships during everyday interactions.

This role emphasizes in-office collaboration, adherence to policies, and using product knowledge to resolve inquiries and support a differentiated customer experience.

Qualifications

• Customer-focused approach to enhance financial wellbeing.
• Ability to educate customers on digital tools and banking options.
• Identify opportunities and refer to branch staff when appropriate.
• Accurate handling of transactions and maintenance of branch operations.

Responsibilities

• Delivers a unique customer experience aimed at improving customer financial wellbeing and creating loyalty while increasing share of wallet.
• Identifies opportunities through meaningful conversations with customers, making appropriate referrals to branch staff.
• Performs lobby engagement activities to connect with customers and position PNC products to meet their needs.
• Applies product and procedural knowledge to solve customer’s problems.
• Adheres to all policies and procedures, demonstrating sound judgment within established limits.

Skills

Customer Service

Communication

Sales Skills

Problem Solving

Financial Literacy

Education

No Degree

Job description

PNC in Jacksonville, FL invites applications for a Client Experience Associate within the Retail Banking team. Based at the Julington Creek Branch, you will deliver a personalized customer experience, educate customers on banking options, and identify opportunities to deepen relationships during everyday interactions.

This role emphasizes in-office collaboration, adherence to policies, and using product knowledge to resolve inquiries and support a differentiated customer experience.