E-Commerce & Customer Experience Supervisor

Whole Foods Market; Bellingham (MA); On-site; USD 25,000 - 42,000; Full time

Benefits offered by this job

Whole Benefits

Job summary

Whole Foods Market in Massachusetts seeks a Supervisor to support Customer Service & E-Commerce, overseeing checkout, delivery and pickup at the store. You will lead daily operations, manage capacity and labor, and coach team members to deliver exceptional service while adhering to safety standards.

You’ll monitor KPIs, partner with store leadership and 1P/3P teams, and promote Whole Foods values. Applicants should have 12+ months retail experience, strong communication, and the ability to

Qualifications

• 12+ months retail experience.
• Must be able to lift 50 lbs.
• Able to work flexible schedule including nights, weekends and holidays.

Responsibilities

• Delivers outstanding customer experience and ensures team accountability.
• Balances in-store service with online order completion.
• Monitors customer flow and assigns tasks to optimize service.
• Maintains safety, cleanliness, and equipment security.
• Coaches and mentors Team Members to sustain performance.

Skills

Task management

Root cause analysis

Interpersonal skills

Coaching / mentoring

Microsoft Office / email

Job description

Whole Foods Market in Massachusetts seeks a Supervisor to support Customer Service & E-Commerce, overseeing checkout, delivery and pickup at the store. You will lead daily operations, manage capacity and labor, and coach team members to deliver exceptional service while adhering to safety standards.

You’ll monitor KPIs, partner with store leadership and 1P/3P teams, and promote Whole Foods values. Applicants should have 12+ months retail experience, strong communication, and the ability to