Customer Experience & E‑Commerce Team Leader

Whole Foods Market; Irving (TX); On-site; USD 28,000 - 48,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Health & wellness programs

Job summary

Whole Foods Market in Irving, TX is seeking an Associate Team Leader to assist the Team Leader in driving Customer Service and E-Commerce initiatives. You will oversee checkout experiences, grocery delivery and pickup, and ensure safety, efficiency, and team performance.

You will coach Team Members, participate in hiring, and promote adherence to health and safety regulations while delivering a superior in-store and online customer experience.

Qualifications

• 18+ months retail experience including 6+ months of supervisory experience.
• Strong ability to manage tasks and balance customer flow.
• Proficient with email, Microsoft Office, and retail systems.

Responsibilities

• Delivers outstanding customer experience; holds Team Members accountable.
• Establishes clear expectations for balancing in-store and online orders.
• Monitors customer flow and assigns service tasks to balance needs.
• Manages schedule to meet in-store and online order capacity and labor budget.
• Supports relationships with departmental leaders and partners (e.g., Amazon).
• Fosters a positive environment of teamwork and morale.
• Maintains safety and security standards for Team Members.
• Develops and mentors Team Members to sustain high performance.

Skills

Task management

Labor utilization

Performance metrics

Communication

Team building

Leadership

Mentoring

Email proficiency

Retail systems

Tools

Microsoft Office

Retail dashboards

Job description

Whole Foods Market in Irving, TX is seeking an Associate Team Leader to assist the Team Leader in driving Customer Service and E-Commerce initiatives. You will oversee checkout experiences, grocery delivery and pickup, and ensure safety, efficiency, and team performance.

You will coach Team Members, participate in hiring, and promote adherence to health and safety regulations while delivering a superior in-store and online customer experience.