Customer Experience & E-Commerce Team Lead

Whole Foods Market; Tucson (AZ); In loco; USD 28.000 - 48.000; Tempo pieno

Vantaggi offerti da questo lavoro

Whole Benefits

Descrizione del lavoro

Whole Foods Market in Tucson, AZ is seeking an Associate Team Leader to support the Team Leader in delivering exceptional Customer Service & E-Commerce programs. You will help manage checkout experiences, grocery delivery and pickup, and oversee daily operations with safety and quality as priorities.

You will mentor Team Members, participate in hiring, and strive to align with WFM values, store programs, and health and safety regulations while driving performance and customer satisfaction.

Competenze

• 18+ months retail experience including 6+ months of supervisory experience.

Mansioni

• Delivers outstanding customer experience and ensures team accountability.
• Balances in-store service with ecommerce order completion tasks.
• Monitors customer flow and assigns tasks to balance needs.
• Maintains schedules to meet in-store and online order capacity while respecting labor budget.
• Develops, coaches and motivates team members to sustain high performance.
• Maintains equipment, safety standards and adherence to regulations.

Conoscenze

Task management

Labor utilization

Performance analysis

Communication

Interpersonal skills

Team leadership

Mentoring

Decision making

Microsoft Office

Retail systems knowledge

Strumenti

Microsoft Office

Descrizione del lavoro

Whole Foods Market in Tucson, AZ is seeking an Associate Team Leader to support the Team Leader in delivering exceptional Customer Service & E-Commerce programs. You will help manage checkout experiences, grocery delivery and pickup, and oversee daily operations with safety and quality as priorities.

You will mentor Team Members, participate in hiring, and strive to align with WFM values, store programs, and health and safety regulations while driving performance and customer satisfaction.