Customer Experience & E‑Commerce Team Lead

Whole Foods Market; Asheville (NC); On-site; USD 30,000 - 48,000; Full time

Job summary

Whole Foods Market in Asheville seeks an Associate Team Leader to support the Team Leader in delivering outstanding customer service and managing checkout, grocery delivery and pickup programs. You will lead daily operations, monitor KPIs, and ensure safe, efficient store processes.

You will coach Team Members, assist in hiring, optimize staffing, and drive adherence to health and safety standards while promoting WFM values.

Qualifications

• 18+ months retail experience with at least 6 months in a supervisory role.
• Strong leadership and interpersonal skills.
• Ability to analyze performance metrics and improve operations.

Responsibilities

• Delivers outstanding customer experience, and holds team accountable for service quality.
• Monitors in-store and online customer flow; assigns service and online order tasks.
• Monitors scheduling to balance in-store needs and online order capacity.
• Supports collaboration with store leadership and 1P/3P partners.
• Maintains safety, cleanliness and regulatory compliance.
• Coaches and develops Team Members to sustain high performance.

Skills

Retail experience

Supervisory experience

Task management

Leadership

Communication

Customer service

Retail analytics

Tools

Microsoft Office

Retail systems

Job description

Whole Foods Market in Asheville seeks an Associate Team Leader to support the Team Leader in delivering outstanding customer service and managing checkout, grocery delivery and pickup programs. You will lead daily operations, monitor KPIs, and ensure safe, efficient store processes.

You will coach Team Members, assist in hiring, optimize staffing, and drive adherence to health and safety standards while promoting WFM values.