Customer Experience & E-Commerce Team Lead

Whole Foods Market IP. L.P.; Bella Vista Acres (TN); Vor Ort; USD 28.000 - 48.000; Vollzeit

Benefits dieser Stelle

Whole Benefits

Store discount

Health & wellness support

Zusammenfassung

Whole Foods Market in Bella Vista Acres, TN is seeking an Associate Team Leader to support the Team Leader in Customer Service & E-Commerce programs, overseeing the checkout experience and grocery delivery & pickup for the store. You will focus on safety, order quality, and program execution while driving team productivity and customer satisfaction.

You will monitor KPIs, balance in-store and online order flow, coach Team Members, and ensure compliance with health and safety regulations,

Qualifikationen

• 18+ months retail experience including 6+ months of supervisory experience.

Aufgaben

• Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
• Establishes clear expectations for balancing in-store customer service and completing online orders.
• Monitors in-store and online customer flow; assigns tasks balancing the needs of all customers.
• Monitors the schedule to maintain in-store customer needs, online order capacity, and cognizant of labor budget.
• Develops, coaches, mentors, and motivates Team Members to sustain a high performing team.

Kenntnisse

Task management

Labor utilization

Performance analysis

Communication

Interpersonal skills

Leadership

Training/mentoring

Email & MS Office

Retail systems knowledge

Tools

Microsoft Office

Retail dashboards/systems

Jobbeschreibung

Whole Foods Market in Bella Vista Acres, TN is seeking an Associate Team Leader to support the Team Leader in Customer Service & E-Commerce programs, overseeing the checkout experience and grocery delivery & pickup for the store. You will focus on safety, order quality, and program execution while driving team productivity and customer satisfaction.

You will monitor KPIs, balance in-store and online order flow, coach Team Members, and ensure compliance with health and safety regulations,