E-Commerce & Customer Service Team Lead

Whole Foods Market; Little Rock (AR); On-site; USD 28,000 - 48,000; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness programs

Other Team Member perks

Job summary

Whole Foods Market in Little Rock, AR is seeking an Associate Team Leader to support the Team Leader in driving exceptional customer service and efficient e-commerce operations at the store level. You will oversee checkout, grocery delivery and pickup, and ensure safety, quality, and productivity across the team.

You will coach and develop Team Members, monitor performance metrics, manage schedules, and collaborate with store leadership and 1P/3P partners.

Qualifications

• 18+ months retail experience including 6+ months of supervisory experience.
• Ability to lift 50 lbs and perform physically demanding tasks.
• Flexible schedule including nights, weekends, and holidays.

Responsibilities

• Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
• Establishes clear expectations for balancing in-store customer service and completing online orders.
• Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
• Monitors the schedule to maintain in-store customer needs, online order capacity, and cognizant of labor budget.
• Sustains strong knowledge and awareness of relevant competitors and industry trends.
• Ensures an effective and efficient response to customer questions, requests, and/or concerns.
• Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
• Maintains Team Member safety and security standards.
• Ensures compliance with relevant regulatory rules and standards.
• Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
• Maintains cleanliness of workspaces including staging area and coolers.
• Maintains security of equipment, e.g., MSRs, phones, currency counters.
• Proactively identifies process improvement opportunities.
• Consistently communicates and models WFM core values, leadership principles, and supports goals.

Skills

Task management

Labor utilization analysis

Performance metrics analysis

Communication skills

Interpersonal skills

Leadership

Microsoft Office

Retail systems knowledge

Job description

Whole Foods Market in Little Rock, AR is seeking an Associate Team Leader to support the Team Leader in driving exceptional customer service and efficient e-commerce operations at the store level. You will oversee checkout, grocery delivery and pickup, and ensure safety, quality, and productivity across the team.

You will coach and develop Team Members, monitor performance metrics, manage schedules, and collaborate with store leadership and 1P/3P partners.