Customer Experience & E‑Commerce Supervisor

Whole Foods Market; Bee Cave (TX); Presencial; USD 24.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Whole Benefits

Store discount

Paid time off

Descripción de la vacante

Whole Foods Market in Bee Cave, TX is seeking a Supervisor to support Customer Service & E-Commerce programs, lead checkout and online order fulfillment, and drive safety and efficiency across store operations.

You will coach Team Members, manage capacity and labor, ensure quality of pickup and delivery processes, and partner with store leadership to deliver outstanding customer experiences while upholding health and safety standards.

Formación

• 12+ months retail experience.

Responsabilidades

• Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
• Establishes clear expectations for balancing in-store customer service and completing online orders.
• Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
• Seeks awareness of relevant competitors and industry trends.
• Ensures an effective and efficient response to customer questions, requests, and/or concerns.
• Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
• Maintains Team Member safety and security standards.
• Ensures compliance with relevant regulatory rules and standards.
• Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
• Maintains cleanliness of workspaces including staging area and coolers.
• Maintains security of equipment, e.g., MSRs, phones, currency counters.
• Proactively identifies process improvement opportunities.
• Consistently communicates and models WFM core values, leadership principles, and supports goals.

Conocimientos

Task management

People coordination

Analytical skills

Interpersonal skills

Microsoft Office

Herramientas

Email

Operations software

Descripción del empleo

Whole Foods Market in Bee Cave, TX is seeking a Supervisor to support Customer Service & E-Commerce programs, lead checkout and online order fulfillment, and drive safety and efficiency across store operations.

You will coach Team Members, manage capacity and labor, ensure quality of pickup and delivery processes, and partner with store leadership to deliver outstanding customer experiences while upholding health and safety standards.