Customer Experience & E-Commerce Operations Lead

Whole Foods Market; Destin (FL); On-site; USD 21,352 - 40,225; Full time

Benefits offered by this job

Store discount

Paid time off

Financial wellness support

Health & wellness programs

Job summary

A leading grocery retailer is seeking a Supervisor to support Customer Service & E-Commerce programs. In this role, you will monitor the checkout experience and grocery delivery, ensuring safety and quality in outbound orders. Responsibilities include managing daily operations, driving team productivity, and coaching team members to uphold core values. The wage range for this position is $15.50-$29.20 hourly, commensurate with experience, and eligibility for benefits starts on the hire date.

Qualifications

• 12+ months retail experience.

Responsibilities

• Deliver outstanding customer experience for all Team Members.
• Monitor customer flow and assign tasks accordingly.
• Ensure compliance with regulatory standards.
• Support and develop Team Members to maintain a high-performing team.

Skills

Task management

Strong analysis skills

Interpersonal skills

Motivational skills

Team building

Customer relationship skills

Proficient with Microsoft Office

Job description

A leading grocery retailer is seeking a Supervisor to support Customer Service & E-Commerce programs. In this role, you will monitor the checkout experience and grocery delivery, ensuring safety and quality in outbound orders. Responsibilities include managing daily operations, driving team productivity, and coaching team members to uphold core values. The wage range for this position is $15.50-$29.20 hourly, commensurate with experience, and eligibility for benefits starts on the hire date.