E‑Commerce & In-Store Customer Service Supervisor

Whole Foods Market IP. L.P.; Bedford (MA); On-site; USD 24,108 - 41,603; Full time

Benefits offered by this job

Health insurance

Retirement plan

Store discount

Paid time off

Job summary

A leading grocery store chain is seeking a Customer Service Supervisor to enhance the checkout experience and manage grocery delivery and pickup. The role entails ensuring safety and quality in e-commerce operations while mentoring team members. Candidates should have over a year of retail experience and be proficient in task management and customer service. The position offers a wage range of $17.50 to $30.20 hourly, contingent on experience, along with comprehensive benefits.

Qualifications

• 12+ months retail experience.

Responsibilities

• Deliver outstanding customer experience.
• Set expectations for customer service.
• Monitor in-store and online customer flow.
• Ensure compliance with regulatory rules.
• Develop and mentor Team Members.

Skills

Task management

Analysis skills

Interpersonal skills

Motivational skills

Teaching abilities

Proficiency in Microsoft Office

Job description

A leading grocery store chain is seeking a Customer Service Supervisor to enhance the checkout experience and manage grocery delivery and pickup. The role entails ensuring safety and quality in e-commerce operations while mentoring team members. Candidates should have over a year of retail experience and be proficient in task management and customer service. The position offers a wage range of $17.50 to $30.20 hourly, contingent on experience, along with comprehensive benefits.