Customer Experience & E‑Commerce Operations Lead

Whole Foods Market IP. L.P.; Westminster (CO); On-site; USD 24,108 - 41,603; Full time

Benefits offered by this job

Health insurance

Retirement plan benefits

Store discount

Paid time off

Job summary

A leading grocery retailer is seeking a Supervisor to manage customer service and E-Commerce operations in Westminster, CO. This role focuses on enhancing the checkout experience, grocery delivery, and pickup. The Supervisor will lead teams, monitor performance metrics, and ensure safety and regulatory compliance. Ideal candidates should have 12+ months of retail experience and possess strong leadership skills. Competitive hourly wage ranging from $17.50 to $30.20, along with comprehensive benefits including health insurance and paid time off.

Qualifications

• 12+ months retail experience.

Responsibilities

• Deliver outstanding customer experience and hold Team Members accountable.
• Establish clear expectations for balancing customer service and online orders.
• Monitor in-store and online customer flow.
• Respond effectively to customer inquiries.
• Coach, mentor, and motivate Team Members to sustain performance.

Skills

Task management

Strong analysis skills

Interpersonal skills

Team building

Proficiency with Microsoft Office

Job description

A leading grocery retailer is seeking a Supervisor to manage customer service and E-Commerce operations in Westminster, CO. This role focuses on enhancing the checkout experience, grocery delivery, and pickup. The Supervisor will lead teams, monitor performance metrics, and ensure safety and regulatory compliance. Ideal candidates should have 12+ months of retail experience and possess strong leadership skills. Competitive hourly wage ranging from $17.50 to $30.20, along with comprehensive benefits including health insurance and paid time off.