Customer Experience & E‑Commerce Lead

Whole Foods Market; Minneapolis (MN); On-site; USD 25,000 - 41,000; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness programs

Financial wellness

Job summary

Whole Foods Market Minneapolis is seeking a Supervisor to lead Customer Service & E-Commerce operations. You will guide the checkout experience, grocery delivery and pickup at the store, while coaching Team Members and driving safety, quality, and productivity.

You will monitor KPIs, manage labor, and ensure adherence to processes and health and safety standards. The role emphasizes leadership, collaboration with store leadership and 1P/3P partners, and continuous process improvements.

Qualifications

• Retail experience of at least 12 months.
• Ability to lift 50 lbs.
• Ability to work nights, weekends, and holidays as needed.
• Strong customer service and team leadership skills.

Responsibilities

• Delivers outstanding customer experience; holds Team Members accountable.
• Establishes clear expectations for balancing in-store service and online orders.
• Monitors in-store and online customer flow; assigns balance of tasks for teams.

Skills

Task management

Root-cause analysis

Interpersonal skills

Team building

Mentoring

Email

Microsoft Office

Operations software

Tools

Email

Microsoft Office

Ops software

Job description

Whole Foods Market Minneapolis is seeking a Supervisor to lead Customer Service & E-Commerce operations. You will guide the checkout experience, grocery delivery and pickup at the store, while coaching Team Members and driving safety, quality, and productivity.

You will monitor KPIs, manage labor, and ensure adherence to processes and health and safety standards. The role emphasizes leadership, collaboration with store leadership and 1P/3P partners, and continuous process improvements.