E‑Commerce & Customer Service Lead

Whole Foods Market IP. L.P.; Minneapolis (MN); On-site; USD 25,000 - 42,000; Full time

Benefits offered by this job

Store discount

Paid time off

Health & wellness programs

Job summary

Whole Foods Market is seeking a Supervisor to support Customer Service & E-Commerce programs at the assigned store in Minneapolis. You will lead processes for checkout, online orders, and pickup/delivery, while focusing on safety, quality, and staff productivity.

You will monitor KPI metrics, manage daily operations, coach team members, and ensure adherence to health and safety regulations. This role requires flexibility for a demanding retail schedule.

Qualifications

• Retail experience 12+ months
• Ability to manage tasks and balance customer flows
• Strong analytical skills to identify underperformance
• Excellent interpersonal and team-building skills
• Proficient with email, Microsoft Office, and ops applications

Responsibilities

• Delivers outstanding customer experience; holds Team Members accountable for service quality.
• Establishes expectations balancing in-store service and online orders.
• Monitors customer flow; assigns service and online-order tasks for balance.
• Supports relationships with store leadership and partners (e.g., delivery drivers).
• Coaches and motivates Team Members to sustain high performance and morale.
• Maintains safety and security standards; ensures compliance with regulations.

Skills

Task management

Root cause analysis

Interpersonal skills

Coaching/mentoring

Email & ops apps

Tools

Microsoft Office

Job description

Whole Foods Market is seeking a Supervisor to support Customer Service & E-Commerce programs at the assigned store in Minneapolis. You will lead processes for checkout, online orders, and pickup/delivery, while focusing on safety, quality, and staff productivity.

You will monitor KPI metrics, manage daily operations, coach team members, and ensure adherence to health and safety regulations. This role requires flexibility for a demanding retail schedule.