Customer Experience & Dispatch Specialist (Charlotte)

WyattWorks Plumbing; Charlotte (NC); On-site; USD 35,000 - 45,000; Full time

Job summary

WyattWorks Plumbing in Charlotte, NC is expanding its customer experience team. This role supports our dispatch and client communication, answering inbound calls, handling outbound consultations, and ensuring customer happiness from first contact to follow-up.

Join a family-owned company that values teamwork, growth, and making a real difference for customers and the tech team. Hours are 10:00 AM – 6:00 PM with flexibility for coverage needs.

Responsibilities

• Assist with dispatch
• Outbound consultation calls
• Customer happiness calls
• Answer inbound calls
• Customer follow-ups
• PermitsJob
• Closeouts
• Technician communication

Job description

WyattWorks Plumbing in Charlotte, NC is expanding its customer experience team. This role supports our dispatch and client communication, answering inbound calls, handling outbound consultations, and ensuring customer happiness from first contact to follow-up.

Join a family-owned company that values teamwork, growth, and making a real difference for customers and the tech team. Hours are 10:00 AM – 6:00 PM with flexibility for coverage needs.