CLT Customer Service Representative

WyattWorks Plumbing; Charlotte (NC); On-site; USD 20,664,000 - 30,307,200; Full time

Job summary

WyattWorks Plumbing in Charlotte, NC is seeking a customer-focused Dispatch Associate to support our growing plumbing team. You will handle inbound and outbound calls, assist with dispatch, and help ensure every customer interaction leaves a positive impression.

This role offers a collaborative, family-like environment where every team member matters and there is room to grow for those who perform with care and initiative.

Qualifications

• Must be positive and organized, enjoy helping people.
• Thrives in a fast-paced environment and is customer-focused.

Responsibilities

• Assist with dispatch and scheduling coordination.
• Make outbound consultation calls to customers.
• Conduct customer happiness calls to ensure satisfaction.
• Answer inbound calls and provide information or referrals.
• Perform customer follow-ups to close the loop.

Skills

Customer service

Phone communication

Dispatch coordination

Organizational skills

Job description

Join the WyattWorks Family!

Looking for more than just a job? At WyattWorks, we're a family-owned company that believes great people build great businesses. We work hard, have fun, support one another, and are passionate about creating an outstanding experience for both our customers and our team. If you're positive, organized, love helping people, and thrive in a fast-paced environment, we'd love to meet you!

Location: Charlotte, NC Hours: 10:00 AM – 6:00 PM (with flexibility for earlier mornings when coverage is needed)

Primary Responsibilities

• Assist with dispatch


• Outbound consultation calls


• Customer happiness calls


• Answer inbound calls


• Customer follow-ups

Secondary Responsibilities (to learn over time)

• PermitsJob


• Closeouts


• Technician communication

This role is focused on improving the customer experience while providing depth to our dispatch team. If you're looking for a company where your work matters, your teammates feel like family, and you have room to grow, WyattWorks is the place for you.