Customer Service - Dispatcher

CK's Plumbing & Backflow, LLC; Raleigh (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Vision insurance

Job summary

CK's Plumbing and Backflow in Raleigh, NC seeks an engaged Customer Service Dispatcher to bridge customers and field technicians. You will handle inbound inquiries, schedule and dispatch, and keep customers updated on ETA and job status, while entering work orders in Service Titan.

A calm, problem-solving mindset and team-first attitude are essential to keep our fast-paced operation running smoothly. Join a people-first company that values reliability, clear communication, and proactive service

Qualifications

• Prior experience in customer service, dispatching, or a related field is required.
• Excellent verbal and written communication skills.
• Strong multitasking and organizational abilities in a fast-paced environment.
• Proficiency with Service Titan software or similar dispatching platforms.
• Experience in the plumbing, HVAC, or home services industry is a plus.

Responsibilities

• Answer inbound customer calls, emails, and messages with professionalism and a friendly attitude.
• Schedule and dispatch plumbing technicians to residential and commercial service calls.
• Coordinate daily technician schedules to maximize efficiency and response times.
• Serve as the primary point of contact for customers, providing updates on arrival times and job status.
• Enter and manage work orders, service requests, and job notes in Service Titan dispatching software.
• Handle customer concerns and complaints with empathy and prompt resolution.
• Communicate effectively with field technicians, dispatchers, and Service Manager to relay job details and special instructions.

Skills

Customer service

Dispatching

Communication

Multitasking

Tools

Service Titan

Job description

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance

About the Role:

CK's Plumbing and Backflow is looking for an engaged and organized Customer Service Dispatcher to join our team in Raleigh, NC! This is a fast-paced, people-first role where you'll be the vital link between our customers and our skilled field technicians. If you seamlessly adapt as priorities shift and love keeping things running smoothly, we want to hear from you!

Responsibilities:

• Answer inbound customer calls, emails, and messages with professionalism and a friendly attitude
• Schedule and dispatch plumbing technicians to residential and commercial service calls
• Coordinate daily technician schedules to maximize efficiency and response times
• Serve as the primary point of contact for customers, providing updates on arrival times and job status
• Enter and manage work orders, service requests, and job notes in Service Titan dispatching software
• Handle customer concerns and complaints with empathy and prompt resolution
• Communicate effectively with field technicians, dispatchers, and Service Manager to relay job details and special instructions

Requirements (Please read through carefully):

• Prior experience in customer service, dispatching, or a related field required
• Excellent verbal and written communication skills
• Strong multitasking and organizational abilities in a fast-paced environment
• Proficiency with Service Titan software or similar dispatching platforms
• Ability to remain calm and solution-focused under pressure
• Experience in the plumbing, HVAC, or home services industry is a plus
• Reliable, punctual, and a true team player

About Us:

CK's Plumbing and Backflow has been a trusted name in the Raleigh, NC area, delivering top-quality plumbing and backflow services to residential and commercial customers alike. Our customers keep coming back because of our commitment to honest, reliable, and expert workmanship. We take pride in building a supportive team culture where every employee is valued and set up for success.