CLT: Customer Service Representative

WyattWorks Plumbing; Charlotte (NC); On-site; USD 35,000 - 45,000; Full time

Job summary

WyattWorks Plumbing in Charlotte, NC is expanding its customer experience team. This role supports our dispatch and client communication, answering inbound calls, handling outbound consultations, and ensuring customer happiness from first contact to follow-up.

Join a family-owned company that values teamwork, growth, and making a real difference for customers and the tech team. Hours are 10:00 AM – 6:00 PM with flexibility for coverage needs.

Responsibilities

• Assist with dispatch
• Outbound consultation calls
• Customer happiness calls
• Answer inbound calls
• Customer follow-ups
• PermitsJob
• Closeouts
• Technician communication

Job description

Join the WyattWorks Family!

Looking for more than just a job? At WyattWorks, we're a family-owned company that believes great people build great businesses. We work hard, have fun, support one another, and are passionate about creating an outstanding experience for both our customers and our team. If you're positive, organized, love helping people, and thrive in a fast-paced environment, we'd love to meet you!

Location: Charlotte, NCHours: 10:00 AM – 6:00 PM (with flexibility for earlier mornings when coverage is needed)

Primary Responsibilities

• Assist with dispatch
• Outbound consultation calls
• Customer happiness calls
• Answer inbound calls
• Customer follow-ups

Secondary Responsibilities (to learn over time)

• PermitsJob
• Closeouts
• Technician communication

This role is focused on improving the customer experience while providing depth to our dispatch team. If you're looking for a company where your work matters, your teammates feel like family, and you have room to grow, WyattWorks is the place for you.