Customer Experience & Dispatch Associate

WyattWorks Plumbing; Charlotte (NC); On-site; USD 20,664,000 - 30,307,200; Full time

Job summary

WyattWorks Plumbing in Charlotte, NC is seeking a customer-focused Dispatch Associate to support our growing plumbing team. You will handle inbound and outbound calls, assist with dispatch, and help ensure every customer interaction leaves a positive impression.

This role offers a collaborative, family-like environment where every team member matters and there is room to grow for those who perform with care and initiative.

Qualifications

• Must be positive and organized, enjoy helping people.
• Thrives in a fast-paced environment and is customer-focused.

Responsibilities

• Assist with dispatch and scheduling coordination.
• Make outbound consultation calls to customers.
• Conduct customer happiness calls to ensure satisfaction.
• Answer inbound calls and provide information or referrals.
• Perform customer follow-ups to close the loop.

Skills

Customer service

Phone communication

Dispatch coordination

Organizational skills

Job description

WyattWorks Plumbing in Charlotte, NC is seeking a customer-focused Dispatch Associate to support our growing plumbing team. You will handle inbound and outbound calls, assist with dispatch, and help ensure every customer interaction leaves a positive impression.

This role offers a collaborative, family-like environment where every team member matters and there is room to grow for those who perform with care and initiative.