Customer Experience Specialist — Counter & Support

Von Maur, Inc.; Town of Mazomanie (WI); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Competitive wages

Merchandise discount

Comprehensive benefits

401(k) retirement plan

No extended holiday hours

Promote from within

Job summary

Von Maur, Inc. is seeking a Customer Service Counter Associate to greet customers and help with questions and purchases on-site. You will assist with phones, open charge accounts, wrap orders, and help with deposits while keeping the department tidy.

Jointly, you will handle cashier tasks, prepare shipments, and work day/evening/weekend shifts. Von Maur offers competitive wages, a merchandise discount, comprehensive benefits, 401(k), and opportunities for advancement.

Responsibilities

• Own the customer experience – greet people sincerely, be friendly and thank every customer
• Answer a multi-line telephone – assist customers or direct them to the appropriate area
• Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions
• Prepare, box, and wrap customer purchases and online orders for shipment
• Calculate service counter and store cash work - prepare bank deposits
• Maintain a clean and organized department
• Be available to work on-site for day, evening, and weekend shifts

Job description

Von Maur, Inc. is seeking a Customer Service Counter Associate to greet customers and help with questions and purchases on-site. You will assist with phones, open charge accounts, wrap orders, and help with deposits while keeping the department tidy.

Jointly, you will handle cashier tasks, prepare shipments, and work day/evening/weekend shifts. Von Maur offers competitive wages, a merchandise discount, comprehensive benefits, 401(k), and opportunities for advancement.