Customer Care & Order Coordinator

onelineage; Stevens Point (WI); On-site; USD 36,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and basic life and/or

Disability insurance

401k retirement plan

Paid time off

Annual bonus eligibility

7 holidays throughout the year

Job summary

Lineage is seeking a customer service professional to process orders, track product availability, and resolve inquiries in a timely manner. The role involves invoicing, verifying receipts, and building professional relationships with customers.

You will coordinate product availability with the warehouse team, respond to special client requests, and generate periodic reports. This entry-level position offers growth as you contribute to excellent service and accuracy.

Qualifications

• Excellent verbal and written communication skills; English may be required
• Excellent organizational skills, including ability to multi-task and prioritize workload
• Proficient computer skills, including Microsoft Office Suite
• May be required to lift a minimum of 20 lbs./9 kgs.; weight may be more dependent upon facility

Responsibilities

• Invoice and verify accounts accurately and in a timely manner
• Verify inbound receipts for accuracy
• Develop and maintain customer relationships in a professional manner
• Generate customer reports per customer request (i.e. weekly, monthly late/bill reports)
• Coordinate availability of product and schedule for daily shifts with warehouse team
• Coordinate with Operations on special client requests; expediting when necessary
• Serve as first point of contact to resolve customer issues
• Maintain and file documentation in organized and comprehensive way
• Partner with Inventory and Operations to research inventory discrepancies and misplacements

Skills

Verbal communication

Written communication

Organization

MS Office

Physical capability

Education

High school diploma or GED

Tools

MS Office Suite

Job description

Lineage is seeking a customer service professional to process orders, track product availability, and resolve inquiries in a timely manner. The role involves invoicing, verifying receipts, and building professional relationships with customers.

You will coordinate product availability with the warehouse team, respond to special client requests, and generate periodic reports. This entry-level position offers growth as you contribute to excellent service and accuracy.