Customer Experience Coordinator - Path to Dispatcher

Mr-Rooter-Plumbing-4d17a888; Town of Wausau (WI); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Performance bonuses

Career growth opportunities

Job summary

Mr-Rooter Plumbing in Wisconsin is seeking a Dispatcher to answer calls and schedule service, supporting technicians with routing and communication. You’ll contribute to a smooth daily service flow and grow into leadership as you learn dispatching fundamentals.

Ideal candidates are organized, people-focused, and eager to learn, with comfort using scheduling tech. This is a growth-focused role with a clear path to advancement.

Qualifications

• Excellent phone communication and customer service experience.
• Ability to manage daily scheduling and routing.
• Comfort with learning new software and scheduling tools.
• Team player with a proactive mindset.

Responsibilities

• Answer incoming calls and schedule service appointments.
• Create a positive first impression for customers.
• Support technicians in the field with scheduling and communication.
• Learn dispatching and technician routing to optimize daily service flow.

Skills

Strong communication skills

Organized and detail-oriented

Comfortable using technology

Positive attitude and coachable

Job description

Mr-Rooter Plumbing in Wisconsin is seeking a Dispatcher to answer calls and schedule service, supporting technicians with routing and communication. You’ll contribute to a smooth daily service flow and grow into leadership as you learn dispatching fundamentals.

Ideal candidates are organized, people-focused, and eager to learn, with comfort using scheduling tech. This is a growth-focused role with a clear path to advancement.