CSR/Dispatcher for Plumbing Company

Mr. Rooter® Plumbing; Michigan; On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive salary

Free food & snacks

Paid time off

Job summary

Mr. Rooter Plumbing is seeking a Dispatcher/Customer Service Representative to handle calls, book service appointments, and dispatch technicians. You will operate in a fast-paced environment, maintain strong customer relationships, and ensure accurate data entry into our scheduling system.

Ideal candidates are organized, dependable, and team-oriented with excellent communication skills and the ability to adapt to changing priorities. Prior experience in a service environment is a plus.

Qualifications

• Excellent written and verbal communication skills.
• Minimum one year of office/phone experience.
• Strong attention to detail with data entry.

Responsibilities

• Receive incoming calls in a professional and courteous manner.
• Enter call details accurately into Service Titan.
• Schedule, reschedule, and confirm service appointments.
• Prioritize and coordinate scheduling of services based on customer requirements.
• Dispatch technicians to job locations efficiently.
• Communicate with field technicians regarding job details and customer needs.
• Close out completed jobs using information provided by technicians.
• Coordinate any schedule delays with customers and technicians.
• Perform additional duties to support the team and meet customer needs.
• Make customer follow-up calls.

Skills

Customer service

Communication

Data entry

Teamwork

Attention to detail

Tools

Service Titan

Job description

Benefits:

• Competitive salary
• Free food & snacks
• Paid time off

Dispatcher/Customer Service Representative

As a Dispatch/Customer Service Representative, you are a key member in upholding our service standards to provide the highest level of customer service. You are responsible for handling incoming calls, scheduling service calls to meet customer requirements, and dispatching technicians to jobs. Exemplifying our code of values, you show respect and courtesy to all customers and employees.

We're looking for someone who is organized, dependable, customer-focused, and able to thrive in a fast-paced environment while effectively coordinating customers and field technicians. If this sounds like a good fit for you, we'd love to hear from you!

Responsibilities:

• Receive incoming calls in a professional and courteous manner.
• Enter call details accurately and promptly into Service Titan.
• Schedule, reschedule, and confirm service appointments.
• Prioritize and coordinate the scheduling of services based on customer requirements.
• Dispatch technicians to job locations efficiently.
• Communicate with field technicians regarding job details, changes, and customer needs.
• Close out completed jobs using information provided by technicians.
• Coordinate any schedule delays with both customers and service technicians.
• Perform additional duties as necessary to support the team and meet customer needs.
• Make customer follow-up calls.
• Maintain a professional, organized, and customer-focused approach in a fast-paced environment.

Requirements:

• Must thrive in a fast-paced environment and remain calm under pressure.
• Minimum one year of office/phone experience.
• Excellent written and verbal communication skills.
• Strong attention to detail with exceptional data entry skills.
• Positive attitude and passion for providing outstanding customer service.
• Ability to work both independently and as part of a team.
• Flexibility to work occasional Saturday or Sunday shift.

About Us:

We are committed to upholding a service philosophy that prioritizes respect, courtesy, and exceptional customer service. As a key member of our team, you will play a crucial role in ensuring that our customers receive the support and assistance they need in a timely and professional manner.

• All independently owned and operated franchised businesses operate under the service brands’ marks, trademarks, trade names, logos, emblems, slogans, or other indicia of origin in connection with the Mr. Rooter Plumbing® franchise system within a specified geographical area. Only the independently owned and operated franchised business shall have any interaction with or authority for its business and make all employment related decisions related to its franchised business.