Plumbing Service Technician Dispatcher

Neighborly - MRR: Shell Account; El Paso (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Paid Training

Paid Time Off

Benefits

Job summary

Mr. Rooter Plumbing is seeking a motivated Dispatcher to join our service team in the Texas area. No prior dispatch experience required; we provide training and coaching to become a proficient dispatcher handling home service calls and coordinating technicians.

You will interact with homeowners, service professionals, and management daily, using our digital tools to schedule, track, and optimize visits. This role offers growth through leadership training and a clear career path in the plumbing

Qualifications

• Bilingual in English and Spanish required or preferred.
• Must be computer literate and able to use software systems.
• Strong customer service skills and problem-solving ability.

Responsibilities

• Communicate with managers and service professionals to coordinate timely dispatch.
• Adapt to a dynamic environment and shifting priorities.
• Follow the established process from customer contact to payment processing.
• Train initially with a senior dispatcher to gain knowledge and skills.

Skills

Bilingual English/Spanish

Computer literacy

Customer service

Job description

If you are looking for a new career where you can get coaching and training for a job that’s in demand, we are looking for you!

You may have never thought about being a plumbing service technician dispatcher as a career, but it’s a job that pays well! Plumbing is a very important service work that’s always needed, even in times of economic uncertainty. As a dispatch professional, you’ll be doing something that matters!

At Mr. Rooter Plumbing, you don’t need prior dispatching experience or a college degree to join our team. (But if you have some, that’s a plus!)

We’ll teach you everything you need to know to get started in a career in this industry. Within a short period of time, you will be a trained dispatch professional in the service industry.

Plus, you’ll be on a career path for more advanced leadership skills and credentials that will give you future job security and an opportunity to grow your income. That’s why this is the best dispatching job on the planet!

How to Know if You Are a Good Fit for this Service Professional Position

This dispatcher job isn’t for everyone. It can be hard work, but if you like a challenge, solving problems and helping people, keep reading:

• You like interacting with people. You’ll be the backbone of our company and will communicate with service professionals and management daily, solving problems and saving the day. Plus, you’ll be part of the team here at Mr. Rooter Plumbing.

• You like working in a collaborative environment. After your initial training, you’ll be in you’ll work with management and customer service professionals delivering a first-class customer experience to homeowners.

• You are patient and persistent. You like figuring things out and don’t get frustrated easily. You’re willing to take the time to explain things and help people and see something through.

• You like working with technology. You’ll need to be comfortable using a variety of different digital technology and software applications. We’ll teach you the best way to use every system required to perform the work.

• You aren’t afraid of a challenge. You’ll apply creative solutions to complex problems that enables the franchise to achieve strategic initiatives and financial goals.

• You like working with a team. You will be key in maintaining a sound, positive work environment that fosters a culture of excellence and teamwork.

You appreciate a great coach. At Mr. Rooter Plumbing, we give our employees the training and coaching they need every day. We’ll show you multiple ways and different options for opportunities to grow your career in the home service industry.

Here’s What You’ll Be Responsible For

Initially, you’ll team up with a more experienced dispatcher to train on the knowledge and skills you’ll need to perform. Once you are up to speed, you’ll be critical in providing an excellent experience for our customers.

You’ll provide crucial services for our customers’ homes and families. Here are the things you’ll be responsible for:

• Communicating with the Managers and Service Professionals – You’ll interact daily with management and service professionals to synchronize activities to ensure the right tools and the right technician, are sent to the homeowner at the right time to solve their plumbing needs.

• You are highly adaptable to a dynamic environment – You can adjust easily to changes in priorities and demands of the homeowner as well as management while maintaining focus on the goals of the franchise owner.

• Following Our Mr. Rooter Plumbing Process – You’ll follow our proven process, from communicating with the customer to processing payments.

How We Measure Success at Mr. Rooter Plumbing

The team is collaborative and competitive here at Mr. Rooter Plumbing and we keep our eyes on the numbers to ensure everyone wins. There’s even a physical scoreboard at the office so that we can celebrate the victories.

Here are some of the things we measure:

• Offering and Delivering Solutions – We educate our customers thoroughly and give them the best options to solve their current issues, plus to prevent more problems in the future. Then, we follow through to take care of their plumbing needs.

• Quality Workmanship – We make sure we get it done right, the first time.

• Operating Efficiently – We stay productive with our time and carefully use materials to avoid waste.

• High Customer Satisfaction – We collect customer feedback through surveys and Google reviews that we tie back to each service call. We are proud to maintain high scores for our brand and our location.

Job Requirements

The following are the minimum requirements to be considered for this Dispatcher position:

• Must be bilingual in English and Spanish

• Must be computer literate

• Must have customer service skills

How We Take Care of Our Team Members

• Paid Training – We make sure that you have the knowledge and skills to grow in your career.

• Computer and Software – We use state-of-the-art technology and software to make customer interactions faster and easier.

• Paid Time Off

• Benefits

The starting pay range for this position is depending on your level of experience doing similar work.

At Mr. Rooter Plumbing, we value helping our team members build long-lasting careers in the plumbing industry.