Customer Experience Expert - Reception/Call Center

Waterworks Aquatics; Carlsbad (CA); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

401(k) with company match

Dental & vision insurance

Paid training

Performance reviews every six months

Snacks and events

Employee discounts

Job summary

Waterworks Aquatics, a premier swim school with over 35 locations across California and Colorado, seeks a Customer Experience Expert in Carlsbad, CA. You will greet families, help with lesson registrations, process payments, and ensure a welcoming lobby.

This on-your-feet role requires weekend availability, excellent communication, and a friendly, team-oriented approach. Paid training, flexible hours, and opportunities for growth are offered.

Qualifications

• Passion for helping others and creating positive experiences.
• Ability to stay composed while juggling tasks.
• Honesty and responsible handling of payments and information.
• Warm, empathetic communication in person and by phone.
• Drive to discuss lessons and enroll families.
• At least 18 years old with 2+ years in customer service.
• High school diploma or equivalent; strong verbal skills.
• Typing 40+ WPM and basic POS familiarity.
• Weekend availability is required.

Responsibilities

• Be the welcoming face of Waterworks — greet families in person and over the phone.
• Register new customers, schedule lessons, process payments, and manage accounts.
• Help families choose the right lesson packages with clear communication.
• Listen with empathy and find solutions to meet needs.
• Engage with children and families in a lively, fast-paced environment.
• Maintain a clean, safe lobby and restock supplies as needed.
• Collaborate with the team to hit registration and retention goals.

Skills

Passion

Adaptability

Integrity

Approachability

Drive

Customer service experience

Typing 40+ WPM

Computer skills

Education

High school diploma or equivalent

Tools

POS systems

Job description

Customer Experience Expert – Carlsbad, CA (92009)

Pay: $23.00 – $27.00/hr (average including bonuses) Location: Carlsbad, CA 92009

Quick Facts

• Paid Training
• Growth Opportunities
• Flexible Hours
• Team-Oriented Environment
• Customer Interaction
• Rewarding Work

Love connecting with people? Join our front-desk team and help families make a splash!

We’re looking for enthusiastic, empathetic, and confident individuals who thrive in fast-paced, customer-focused environments. If you enjoy helping others, communicating clearly, and creating memorable experiences, we want you on our team!

This is an active, on-your-feet role — you’ll move around the facility, support families face-to-face, and help keep our lobby organized and running smoothly. This is not a sit-down receptionist or call-center position. Weekend availability is required.

You’ll greet families, handle lesson registrations, answer questions, and make each guest feel valued — all while working in a positive, team-oriented setting.

About Waterworks Aquatics

Waterworks Aquatics is a premier swim school with over 35 locations across California and Colorado. We teach children (ages 3 months and up) and adults how to swim. Our mission is to educate and motivate individuals to be safer and learn proper swimming technique. Every role in our company supports that mission — including yours.

How You’ll Create a Great Experience

• Be the welcoming face of Waterworks — greet and assist families in person and over the phone.
• Register new customers, schedule lessons, process payments, and manage accounts.
• Communicate clearly and help families choose the right lesson packages.
• Listen with empathy and find creative solutions to meet families’ needs.
• Enjoy interacting with children and families in a lively, fast-paced environment.
• Help maintain a clean and safe lobby by wiping down surfaces, keeping floors dry, and restocking supplies as needed.
• Work as part of a supportive team to reach registration and retention goals.

What You’ll Bring

• Passion — you genuinely enjoy helping others and creating positive experiences.
• Adaptability — you stay calm and professional while juggling multiple tasks.
• Integrity — you handle payments, information, and communication responsibly.
• Approachability — you communicate with warmth and empathy in person and by phone.
• Drive — you’re comfortable discussing lessons with families and helping them enroll.
• At least 18 years old with a minimum of 2 years of customer service experience.
• High school diploma or equivalent; strong verbal communication and computer skills.
• Proficient typing (40+ WPM) and comfort with basic POS systems.
• Weekend availability required.

Pay, Schedule & Growth

• Pay Range: $23.00–$27.00 per hour (based on experience and performance).
• Flexible schedules that work around school or other commitments.
• Advancement opportunities into leadership and management roles.
• Comprehensive paid training — we’ll teach you our systems and support your success.

Perks & Benefits

• 401(k) with company match.
• Dental & vision insurance (available for part-time and full-time employees).
• Paid training and performance reviews every six months.
• Appreciation events, company parties, and free snacks throughout the year.
• Employee discounts and opportunities for professional growth.

Equal Opportunity Employer

Equal Opportunity Employer: Waterworks Aquatics provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity or expression, or any other protected status under applicable law. All candidates must be legally authorized to work in the United States and will be required to provide proof of employment eligibility upon hire.